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SHIPPING POLICY

Once the production of an order has been completed, it will be packaged, measured and weighed. At this point it's ready for shipping via either UPS or USPS, depending on which carrier can offer the best price. You will then be notified with the cost and once payment for the shipment has been received, the package will go out.

RETURN POLICY

We take great care to produce what you want, as most items on this website are made to order. Because everything is made by hand, the shapes and color can vary a little. You get a one-of-a-kind piece with every piece of pottery! For this reason we will be in communication prior to production just to be sure we are making what you want. Therefore, unless an item arrives broken, there shouldn't be need to return anything. If your item is broken please notify us immediately and we'll send a replacement as soon as possible.

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